Privacy Policy

Last updated: January 31, 2026

1. Introduction

Welcome to GuestGuide ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our digital guidebook platform and services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you register on the platform, including:

  • Name and email address
  • Property information (name, location, contact details)
  • Payment information (processed securely through Stripe)
  • Account credentials (email and encrypted password)

2.2 Automatically Collected Information

When you access our platform, we automatically collect certain information, including:

  • IP address and browser type
  • Device information and operating system
  • Usage data and analytics (page views, session duration)
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our services
  • Process your transactions and manage your account
  • Send you administrative information and updates
  • Respond to your inquiries and provide customer support
  • Improve our platform and develop new features
  • Monitor and analyze usage patterns and trends
  • Detect, prevent, and address technical issues or fraud
  • Comply with legal obligations

4. How We Share Your Information

We may share your information in the following situations:

  • Service Providers: We share data with third-party vendors who perform services on our behalf (e.g., Stripe for payment processing, hosting providers)
  • Business Transfers: In connection with any merger, sale, or acquisition of all or a portion of our business
  • Legal Requirements: When required by law or to protect our rights, property, or safety
  • With Your Consent: We may share your information for any other purpose with your explicit consent

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including encryption, secure servers, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When you delete your account, we will delete or anonymize your personal information within 30 days.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Portability: Request transfer of your data to another service
  • Objection: Object to our processing of your personal information
  • Restriction: Request restriction of processing your information

To exercise these rights, please contact us at [email protected]

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our platform and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our platform.

9. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our platform is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us: