GoGuestGuide was founded by vacation rental operators who were tired of answering the same questions every week. We built the platform we wished existed — one that automates guest communication and turns guidebooks into revenue engines.
SOC 2 Type II
Security Certified
Stripe Payments
PCI Compliant
4.9 / 5 Rating
127 verified reviews
28 Countries
Worldwide coverage
In 2022, GoGuestGuide founder Marcus Erwin was managing 12 Airbnb properties across California, Nevada, and Arizona. Every week, the same 12 questions arrived from guests: WiFi password, check-in instructions, where to park, what time checkout was.
He tried printed guidebooks — guests lost them or ignored them. He tried PDFs — they were impossible to update and guests never read them. He tried Airbnb's messaging templates — they felt impersonal and still required manual sending.
So he built a solution. A mobile-first digital guidebook that guests could access via QR code, with an AI that could answer questions automatically. Within 60 days, his manual response time dropped by 87%.
Then he added upsells. Late checkout, welcome baskets, local experience packages. Guests started buying. His first month with upsells enabled, he earned an extra $1,200 in revenue across his properties — with zero additional effort.
That's when he knew this needed to be a product that every host could access.
GoGuestGuide founded after Marcus spent 3 years manually answering the same 12 guest questions every week.
Launched beta with 50 Airbnb hosts. Reduced average host response time from 4 hours to under 2 minutes.
Introduced AI Concierge powered by large language models. Reached 200 active properties and $500K in host-generated upsell revenue.
Expanded to hotels, glamping sites, and boutique B&Bs. 500+ properties. Recognized at Vacation Rental World Summit.
Launched multi-language AI support (50+ languages) and Stripe-integrated upsell catalog. Now serving hosts in 28 countries.
Our founders bring firsthand experience as vacation rental operators, hospitality technologists, and property managers — not just software engineers.
CEO & Founder
Vacation Rental Operations, AI Product Development
Former Airbnb Superhost with 12 properties across 3 states. Spent 6 years managing short-term rentals before building GoGuestGuide to solve the guest communication problem he lived every day. Holds a BS in Computer Science from UC Berkeley.
CTO & Co-Founder
AI Engineering, Hospitality Tech, NLP
10+ years building AI-powered hospitality software. Previously led engineering at a property management SaaS serving 2,000+ properties. Expert in conversational AI and natural language processing for the hospitality sector.
Head of Customer Success
Property Management, Guest Experience, Revenue Optimization
Spent 8 years as a property manager overseeing 45+ vacation rentals before joining GoGuestGuide. Brings deep operational knowledge to help hosts maximize their guidebook ROI and guest satisfaction scores.
What hospitality media and industry experts are saying about GoGuestGuide
Skift
2025
"GoGuestGuide is redefining how short-term rental hosts communicate with guests — replacing static PDFs with intelligent, revenue-generating digital experiences."
Vacation Rental World Summit
2025
"One of the most practical AI tools we've seen for independent hosts. The upsell integration alone pays for the subscription in the first week."
Phocuswire
2024
"Among the emerging class of AI concierge platforms, GoGuestGuide stands out for its focus on revenue generation rather than just automation."
Industry Memberships & Affiliations
VRMA
Vacation Rental Managers Association
VRBO
Listed Partner
Airbnb
Preferred Technology Partner
AHLA
American Hotel & Lodging Association
HSMAI
Hospitality Sales & Marketing Association
The principles that guide every product decision we make
Every feature starts with one question: does this make the guest experience better? We build for the guest, which in turn makes hosts more successful.
We protect host and guest data with bank-level encryption. No hidden fees, no data selling, no surprises. Our pricing page shows exactly what you pay.
We only succeed when you earn more. Our built-in analytics show exactly how much revenue your guidebook generates and which upsells perform best.
Our roadmap is driven by host feedback. Every major feature in 2025 was requested by hosts in our community forum. You shape what we build.
Active Properties
Countries Served
Host Revenue Generated
Average Rating (127 reviews)
Start your free 30-day trial. No credit card required. Setup in under 15 minutes.