Question 1

How long does it take to set up GoGuestGuide?

Accepted Answer

Most hosts complete their setup in under 15 minutes. Our drag-and-drop editor and pre-built templates make it easy to create a professional guidebook quickly.

Question 2

Is there a free trial?

Accepted Answer

Yes, we offer a 30-day free trial with full access to all features. No credit card required to start.

Question 3

How does the AI Concierge work?

Accepted Answer

Our AI reads your guidebook content and uses it to answer guest questions automatically. It responds in seconds, 24/7, and only escalates to you when it cannot find an answer in your guidebook.

Question 4

Can guests access the guidebook offline?

Accepted Answer

Yes! Once guests open your guidebook, it is cached on their device so they can access it even without internet connection.

Question 5

What languages does GoGuestGuide support?

Accepted Answer

The AI Concierge can respond in over 50 languages automatically. Your guidebook can be created in any language, and guests will receive responses in their preferred language.

Question 6

How do upsells work?

Accepted Answer

You add upsell items such as late checkout, welcome baskets, and experiences to your catalog with pricing. Guests can book and pay directly through your guidebook. Payments are processed securely via Stripe.

Question 7

Can I cancel anytime?

Accepted Answer

Yes, you can cancel your subscription at any time. There are no cancellation fees or long-term contracts.

Question 8

Does GoGuestGuide integrate with Airbnb and VRBO?

Accepted Answer

Yes! We integrate with major booking platforms to automatically send your guidebook link to guests after booking.

Question 9

Is my data secure?

Accepted Answer

Absolutely. We use bank-level encryption (SSL/TLS) for all data transmission and storage. We are GDPR compliant and never sell your data.

Question 10

Can I use my own domain for the guidebook?

Accepted Answer

Yes! Enterprise plans include white-label options where you can use your own custom domain for guidebook links.