1. Introduction
GuestGuide ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our digital concierge platform and services.
2. Information We Collect
2.1 Information You Provide
We collect information you provide directly to us, including:
- Account information (name, email, password)
- Property details and guidebook content
- Payment information (processed securely via Stripe)
- Communications with our support team
2.2 Automatically Collected Information
When you use our services, we automatically collect:
- Usage data and analytics
- Device information and IP address
- Cookies and similar tracking technologies
- Log data and error reports
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send technical notices and support messages
- Respond to your comments and questions
- Analyze usage patterns and optimize performance
- Detect and prevent fraud and abuse
4. Information Sharing
We do not sell your personal information. We may share your information with:
- Service Providers: Third-party vendors who perform services on our behalf (e.g., payment processing, analytics)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of data in transit and at rest (SSL/TLS)
- Regular security audits and penetration testing
- Access controls and authentication requirements
- Employee training on data protection
6. Your Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal information
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your personal information
- Portability: Request transfer of your data to another service
- Objection: Object to processing of your personal information
7. Cookies and Tracking
We use cookies and similar technologies to enhance your experience. You can control cookies through your browser settings. For more information, see our Cookie Policy.
8. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. When you delete your account, we will delete or anonymize your personal information within 30 days.
9. Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13.
10. International Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
12. Contact Us
If you have questions about this Privacy Policy, please contact us at:
- Email: [email protected]
- Address: 123 Tech Street, San Francisco, CA 94105