Terms of Service

Last updated: January 15, 2024

1. Acceptance of Terms

By accessing or using GuestGuide's services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Description of Service

GuestGuide provides a digital concierge platform that enables property hosts to create guidebooks, automate guest communication with AI, and offer upsells. Our services include:

  • Digital guidebook creation and hosting
  • AI-powered guest question answering
  • Upsell marketplace and payment processing
  • Analytics and reporting tools

3. Account Registration

To use our services, you must:

  • Provide accurate and complete registration information
  • Maintain the security of your account credentials
  • Be at least 18 years old or have parental consent
  • Notify us immediately of any unauthorized access

4. User Responsibilities

You agree to:

  • Use the service only for lawful purposes
  • Not violate any applicable laws or regulations
  • Not upload malicious code or attempt to breach security
  • Not impersonate others or provide false information
  • Respect intellectual property rights

5. Content Ownership

5.1 Your Content

You retain ownership of all content you create and upload to GuestGuide. By using our services, you grant us a license to host, store, and display your content as necessary to provide the service.

5.2 Our Content

All GuestGuide branding, software, and documentation are owned by us and protected by intellectual property laws. You may not copy, modify, or distribute our content without permission.

6. Payment Terms

Subscription fees are billed in advance on a monthly or annual basis. You agree to:

  • Provide valid payment information
  • Pay all fees when due
  • Accept automatic renewal unless cancelled
  • Pay applicable taxes

7. Refund Policy

We offer a 30-day money-back guarantee for new subscriptions. Refunds are not available for renewals or after 30 days from initial purchase.

8. Service Availability

We strive to maintain 99.9% uptime but do not guarantee uninterrupted service. We may perform maintenance, updates, or modifications that temporarily affect availability.

9. Termination

Either party may terminate this agreement:

  • You may cancel your subscription at any time
  • We may suspend or terminate accounts that violate these terms
  • We may discontinue the service with 30 days' notice

10. Limitation of Liability

To the maximum extent permitted by law, GuestGuide shall not be liable for:

  • Indirect, incidental, or consequential damages
  • Loss of profits, data, or business opportunities
  • Damages exceeding the amount paid in the past 12 months

11. Warranty Disclaimer

The service is provided "as is" without warranties of any kind, express or implied. We do not guarantee that the service will meet your requirements or be error-free.

12. Indemnification

You agree to indemnify and hold GuestGuide harmless from any claims, damages, or expenses arising from your use of the service or violation of these terms.

13. Governing Law

These terms are governed by the laws of the State of California, United States, without regard to conflict of law principles.

14. Changes to Terms

We may modify these terms at any time. Material changes will be communicated via email or service notification. Continued use after changes constitutes acceptance.

15. Contact Information

For questions about these Terms of Service, contact us at: